Retriever Solutions Setup Sheet Theatre InformationFull Theatre Name* Location Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Location Phone Number*Website Contact ListContactPlease add any contacts for the location the may need to contact Retriever for support or requests. You can click on the plus button to add more contacts. Authority Level: Full Authority- Has full right to make/approve any changes to the business and process. Financial Authority- Has rights to make/approve orders and equipment Process Authority- Has right to make changes in the process database (Backoffice). No Authority- Has no right to make any changes or request, will need approval form a contact with the correct authority. Portal Level: Full Admin- This role has full functionality for all administrative features, can manage users. Ticket Manager- This user can create tickets for other users and comment on existing tickets and view projects. Standard User (default)- This user can create and manage their own tickets and can comment on existing tickets. TitleFull NameEmail AddressPhone NumberAuthority LevelPortal Level General SetupFirst day of your business week*MondayTuesdayWednesdayThursdayFridaySaturdaySundayPayroll Type*WeeklyBy-Weekly1st and 15thMonthlyMiscellaneous Cash to the Nightly DepositThis will be the accounts that you use to track cash income from other sources than ticket and concession sales. Such as Vending Revenue, Bottler Rebate, Theater Rental, or Arcade. Account Name How many days do you wish to sell advanced tickets?*This will be how many days you can have a movie scheduled in the future and sell ticket for it. An example would be if you set your advance sales days to 30, movies that are scheduled within 30 days can be sold, but if a movie is scheduled 31+ days you will not be able to sell tickets for it until it is within the 30 day mark. What is your starting drawer amount for box office?What is you starting drawer amount for concessions?Box Office TaxesDo you need to collect taxes on Box Office sales? Yes No What is you Box Office Tax rate?Is the total for each ticket item to be displayed with tax already included? Yes No Concession TaxesDo you need to collect taxes on Concession sales? Yes No What is you Concession Tax rate?Is the total for each concession item to be displayed with the tax included? Yes No AuditoriumsWill you be General Admission or Assigned seating? General Admission Assigned Seating Please Include your seatmap if you have one. Drop files here or Select files Max. file size: 200 MB. AuditoriumsPlease list how many seats are in each of your auditoriums. You can click on the plus icon to add more rows. PassesWill you be accepting passes at the Box Office?Examples of passes would be, readmits, employee passes, movie passes, Dinner and a movie, etc. Yes No Will you have any "Special engagements" where you will not accept passes? Yes No An Example would include the first two weeks of a movie's play you will not accept movie passes. Please list all of you pass typesPass NameWill these be sold to customers? TicketsWould you like to see an explanation on how we do tickets and event types? Yes No Ticket and Event Types ExpandedTicket Prices are determined by three factors: 1) What is the Movie? This is the Event Type 2) When is it Playing? This is the Show Type/Time Template 3) Who is Buying the Ticket? This is the Ticket Type Event Types – WHAT is the movie? The Most Common Event Types are: 1) Regular - Standard Ticket Pricing 2) No Pass - Used for the First Two Weeks of movies when Passes and Discounts aren’t allowed by some Distributors 3) 3D - Standard Premium Pricing 4) 3D No Pass - Standard 3D Pricing minus Passes and Discounts 5) Special - Used for Non-Standard Events with Unique Pricing (Edited for each Event) 6) Not for Sale - Has NO Ticket Types attached and therefore cannot be sold online or in house but can be advertised on websites and signage. Show Types and Time Templates – WHEN is the movie playing? The Most Common Show Types are: 1) Matinee – Used for morning shows 2) Evening – Used for Evening Shows But some theatres go into more detail and create: 3) Morning (also seen as Kids Show) – Early Showings before normal operation begins 4) Midnight – Late Night Shows And some have different prices on the weekends, so you’ll see 5) Weekday Mat – Weekday Matinees 6) Weekday Eve – Weekday Evenings 7) Weekend Mat – Weekend Matinees 8) Weekend Eve – Weekend Evenings And some create discount days so you will see things like: 9) Tuesday Mat – Tuesday Matiness 10) Tuesday Eve – Tuesday Evenings * Best Practice: Even if the special pricing will be All Day, it is best to separate Matinee and Evening the same as on a normal day because you may have a No Pass or other Event Type that cannot use All Day pricing and will need the normal time differentiation. Ticket Types – WHO is going to the movie? The Most Common Ticket Types are: 1) Adult – Sometimes called General Admission but this is not preferred 2) Child 3) Pass – There could be multiple types of passes But some theatres go into more detail: 4) Senior 5) Student 6) Military Some have times or events when they do not break tickets down by Demographic so they might use: 7) Matinee 8) Tuesday 9) Special * Best Practice: It is absolutely NOT necessary to have a version of these for each event type. For example, there is no need for an Adult 3D if you already have Adult.Ticket TypesEvent Types*Please list all of your event types, you can click on the plus icon to add more rows. Show Types and Time*Please add your show types and times, you can click on the plus icon to add more rows.Show TypeTime Length Ticket Types*Ticket TypeTicket Price Please list you Ticket types, you can click on the plus icon to add more rows.Online Ticket SalesWill you be selling online tickets through RetrieverTickets.com? Yes No Where would you like to be able to redeem online ticket purchases? Box Office Will Call Self Service Kiosk Do you also wish to sell online ticket though any of these services? Fandango Atom Tickets Webmedia Do you want to offer Pre-Paid or Group Admission Tickets?Gift Certificates for Admission Only, Prepaid tickets used as a voucher for admission to a movie at a future time. Prepaid tickets can be preprinted or printed on the ticket printer. Yes No Pre-Paid or Group Admission TicketsDo you want a bar code printed on the gift certificate for security purposes? Yes No Pre-Paid/Group Admission TicketsGAT Purchased forGAT Redeem for GAT= Group Admission TicketsGift Certificates and Advanced RevenueGift certificates are designed to make a one-time payment for a single order. If the order exceeds the amount of the gift certificate, the patron will owe the balance in cash or credit. If the amount of the gift certificate exceeds the amount of the order, then change will be due to the patron.Will you be selling Gift Certificates? Yes No Where will you be selling the Gift Certificates? Box Office Concessions Will you be selling and redeeming gift certificates that are pre-printed on the ticket printer? Yes No Do you want a bar code printed on the gift certificate for security purposes? Yes No Gift Certificates Values Will you be selling and redeeming gift certificates that are pre-printed by an outside printer? Yes No What will be the amounts of the printed gift certificates? If your theatre has been in operation prior to the installation of Retriever Solutions, are there previously sold, outstanding, Gift Certificates that you plan to redeem through the system? Yes No