Please add any contacts for the location the may need to contact Retriever for support or requests. You can click on the plus button to add more contacts.
Full Authority- Has full right to make/approve any changes to the business and process.
Financial Authority- Has rights to make/approve orders and equipment
Process Authority- Has right to make changes in the process database (Backoffice).
No Authority- Has no right to make any changes or request, will need approval form a contact with the correct authority.
Full Admin- This role has full functionality for all administrative features, can manage users.
Ticket Manager- This user can create tickets for other users and comment on existing tickets and view projects.
Standard User (default)- This user can create and manage their own tickets and can comment on existing tickets.
This will be the accounts that you use to track cash income from other sources than ticket and concession sales. Such as Vending Revenue, Bottler Rebate, Theater Rental, or Arcade.
This will be how many days you can have a movie scheduled in the future and sell ticket for it. An example would be if you set your advance sales days to 30, movies that are scheduled within 30 days can be sold, but if a movie is scheduled 31+ days you will not be able to sell tickets for it until it is within the 30 day mark.
Box Office Taxes
Max. file size: 200 MB.
Drop files here or
Please list how many seats are in each of your auditoriums. You can click on the plus icon to add more rows.
Examples of passes would be, readmits, employee passes, movie passes, Dinner and a movie, etc.
An Example would include the first two weeks of a movie's play you will not accept movie passes.
Ticket and Event Types Expanded
Ticket Prices are determined by three factors:
1) What is the Movie? This is the Event Type
2) When is it Playing? This is the Show Type/Time Template
3) Who is Buying the Ticket? This is the Ticket Type
Event Types – WHAT is the movie?
The Most Common Event Types are:
1) Regular - Standard Ticket Pricing
2) No Pass - Used for the First Two Weeks of movies when Passes and Discounts aren’t allowed by some Distributors
3) 3D - Standard Premium Pricing
4) 3D No Pass - Standard 3D Pricing minus Passes and Discounts
5) Special - Used for Non-Standard Events with Unique Pricing (Edited for each Event)
6) Not for Sale - Has NO Ticket Types attached and therefore cannot be sold online or in house but can be advertised on websites and signage.
Show Types and Time Templates – WHEN is the movie playing?
The Most Common Show Types are:
1) Matinee – Used for morning shows
2) Evening – Used for Evening Shows
But some theatres go into more detail and create:
3) Morning (also seen as Kids Show) – Early Showings before normal operation begins
4) Midnight – Late Night Shows
And some have different prices on the weekends, so you’ll see
5) Weekday Mat – Weekday Matinees
6) Weekday Eve – Weekday Evenings
7) Weekend Mat – Weekend Matinees
8) Weekend Eve – Weekend Evenings
And some create discount days so you will see things like:
9) Tuesday Mat – Tuesday Matiness
10) Tuesday Eve – Tuesday Evenings
* Best Practice: Even if the special pricing will be All Day, it is best to separate Matinee and Evening the same as on a normal day because you may have a No Pass or other Event Type that cannot use All Day pricing and will need the normal time differentiation.
Ticket Types – WHO is going to the movie?
The Most Common Ticket Types are:
1) Adult – Sometimes called General Admission but this is not preferred
3) Pass – There could be multiple types of passes
But some theatres go into more detail:
Some have times or events when they do not break tickets down by Demographic so they might use:
* Best Practice: It is absolutely NOT necessary to have a version of these for each event type. For example, there is no need for an Adult 3D if you already have Adult.
Please list all of your event types, you can click on the plus icon to add more rows.
Please add your show types and times, you can click on the plus icon to add more rows.
Please list you Ticket types, you can click on the plus icon to add more rows.
Online Ticket Sales
Gift Certificates for Admission Only, Prepaid tickets used as a voucher for admission to a movie at a future time. Prepaid tickets can be preprinted or printed on the ticket printer.
Pre-Paid or Group Admission Tickets
GAT= Group Admission Tickets
Gift Certificates and Advanced Revenue
Gift certificates are designed to make a one-time payment for a single order. If the order exceeds the amount of the gift certificate, the patron will owe the balance in cash or credit. If the amount of the gift certificate exceeds the amount of the order, then change will be due to the patron.